Terms of Service

Ordering Policy:

All bouquets will be available for Same-Day ordering unless stated otherwise.

Cut-off timing for Same-Day orders is at 11:00AM on the ordering day itself.

Please note that timeslots (10am to 12pm, 1pm to 5pm) are first-come-first-serve basis. Dates will be greyed out when orders are fully booked.

Deliveries will be made ANYTIME between your selected time slot. We strictly do not cater to any specific time request.

Failed Delivery / Re-delivery:

Failed Delivery

  • Under these conditions, We cannot accept the responsibility for any failed / late deliveries.
  • Incorrect Address given, Missing unit number, Wrong postal code. Etc
  • No valid means to contact both Recipient & Buyer. 
  • Recipient is not present in the given location.
  • Restrictions from Building’s Management / Security.

In any situation receiver is uncontactable, we will always call you (buyer) for instructions. Under Circumstances both “Buyer” and “Receiver” is uncontactable, and we can’t leave it with anyone. After 15 minutes of wait, this delivery will be deemed as FAILED.

A Re-Delivery / Self Collection will be re-scheduled based on Le Secret Fleur's scheduling. For ALL redelivery, there will be a delivery cost of $20.

Delivery Restricted Areas:

We do not deliver to the following areas. Any order placed to be these areas will not be processed and will be refunded.

  • Airline Road
  • Tuas
  • Brani Terminal Avenue
  • Pulau Damar Laut
  • Pulau Sakeng Rifle Range
  • Airport Cargo Road
  • Jurong Island
  • Pular Busing
  • Pulau Sebarok
  • St John Island
  • Alps Avenus
  • Khusu Island
  • Pular Tekong
  • Pulau Ubin
  • Sentosa
  • Hospitals (Covid-19 restrictions)

For urgent / special instructions for deliveries, please contact us via email or use the "chat with us" function.  

Seasonal Availability of Flowers:

Here at Le Secret Fleur, we strive to ensure your bouquets are always beautiful and consistent with your order. 

In the event of flower unavailabiity, it will be substituted/replaced with similar flower of equal or higher value while preserving the same style and aesthetics as the original.

Acceptance of Terms:

By using this website, you signify your acceptance of the Terms and Conditions. If you do not agree to any of the Terms and Conditions, please refrain from using this website. Your continued usage of this website will deem your acceptance.